Archive for November, 2008

Comparison of ISO 9001:2008 and ISO 9001:2000

Thursday, November 20th, 2008

This document aims to compare ISO 9001:2008 and ISO 9001:2000 to highlight changes.

The ISO 9001:2008 has been published and the standard is available through The American Society for Quality website at http://www.asq.org/. ISO 9001:2008 does not introduce any additional requirements beyond the current ISO 9001:2000. Although certification is not compulsory, it is estimated that over one million ISO 9001 certificates have been issued to organizations in private and public sectors, in manufacturing and services, and in 170 countries.

The new edition, however, will not require any specific reassessment for certification. ISO 9001:2008 will be the fourth edition of the standard which was first published in 1987. The third edition, published in 2000, represented a thorough revision, including new requirements and a sharpened customer focus, reflecting developments in quality management and experience gained since the publication of the initial version. Compared to the current 2000 edition, ISO 9001:2008 represents fine-tuning.

It introduces clarifications to the requirements in ISO 9001:2000, based on user experience over the last eight years, and changes that are intended to improve further compatibility with the ISO 14001:2004 environmental standard.

To accompany the publication of this new edition, ISO is working on implementation guidance for ISO 9001:2008, a reference table comparing and contrasting ISO 9001:2000 and ISO 9001:2008, and answers to Frequently Asked Questions.

Quality Guru Asks : What do you think of the value of this revision and will it improve your organizational effectiveness?

Root Cause Analysis – Found It?

Saturday, November 1st, 2008
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Performance Improvement Solutions for Your Business Needs November 2008
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Greetings!

Welcome to Sustaining Edge Solutions E- Newsletter

Our newsletters provide guidance on operational and quality systems ISO 9001, AS9100, ISO/TS 16949, TL 9000, ISO 13485, ISO 14001, and others. This includes process improvement methods Six Sigma, Lean Enterprise, and other topics of interest to our readers.

If you have any questions about the articles appearing in this issue, or you want to suggest topics for future issues, please let us know.

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Root Cause Analysis – Found It?
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“Have you found the root cause yet?”

We frequently ask or hear others ask that question. Root cause analysis (RCA) is an old subject and is familiar to many people. If your company is registered to a major global quality standard, you hear it very often and you most likely have contributed to a corrective action using it.

The phrase “root cause” can be somewhat misleading. Many who use it are unaware of the concept’s larger context. Asked what root cause means, some typically respond with:

  • “It is what is really happening.”
  • “It is the one thing that causes everything else.”
  • “It’s the light switch. When you flip it, the lights go on.”

According to Gary Jing, these explanations imply there is one specific thing that is the originator of the considered effects, and the origination is absolute, meaning unconditional and inevitable. This absolute origination is usually referred to as the root cause. The challenge to people is to know when and where to stop drilling down through the infinite layers of cause and effect and conclude they have reached a root cause. The clue resides in the typical business mind-set. It’s similar to selecting something that can yield a high return on investment (ROI), for example. That is how most businesses make decisions.

One key to unlock the root cause chest is called the span-of-control or sphere-of-influence principle.

Span of Control: The span-of-control principle prescribes that you should try to operate within the span of control (your full authority) as much as possible. The causes within the span of control usually provide the highest leverage, or ROI. In practice, the span-of-control principle can be used to identify where to stop drilling down the chain of causation and to select the preferred root causes to pursue.

Sphere of Influence: Similarly, if a cause is outside the sphere of influence (persuasion only), it’s a good indication you can stop drilling because working beyond that generates no returns. That’s not to say you’ll always give up in this case. The focus then must be shifted to expanding the influence boundaries to enclose the cause currently outside of your influence. In my experience, the sphere of influence is frequently the dominating factor in root cause selection.

Many people have not thought much about the deeper meaning of root cause and, therefore, are not clear on when and where to stop searching for root causes. The so-called root causes are what people subjectively choose to serve in the role of origination. The task to pursue the root cause is really the task to decide when and where to terminate the chain of causation to generate high ROI.

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Software Best Practices Webinars Series
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The Software Best Practices Webinars Series is dedicated to improving the practice and management of software development and maintenance world wide. All live webinars are FREE and have been accredited with PDU credits by PMI’s ISSIG group. Each webinar is worth 1 PDU credit.

Each webinar will feature an expert speaker who has extensively researched and successfully applied best practice principles to the development and maintenance of software.

This month’s websinars include:

  • Nov 11 Agile Techniques for the Health Care Industry
  • Nov 12 Measurement in your CMMI, Process Improvements
  • Nov 18 How to Get More Out of Your PMP
  • Nov 19 Root Causes of Project Slippage

Click Here for more information and to register

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ISO Guide for Environmental Issues in Products
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ISO has published an updated edition of its guide to reducing the potential environmental impact of products by taking environmental aspects into account in product standards.

The newly published ISO Guide 64:2008, Guide for addressing environmental issues in product standards, is a practical tool for addressing these issues, as well as a contribution to sustainable international trade. This Guide is intended for use by all those involved in the drafting of product standards. Standards writers are not expected to become environmental experts but, by using this Guide, they are encouraged to:

  • identify and understand basic environmental aspects and impacts related to the product under consideration, and
  • determine when it is possible and when it is not possible to deal with an environmental issue through a product standard.

Through a helpful tool (the environmental checklist), the writer of product standards can assess the relevant product environmental aspects, based on the availability of environmental information, product and environmental knowledge and the application of life-cycle analysis.

The ISO Guide 64:2008 can be purchased at the ISO Store

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Predictive Maintenance
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Jonathan Katz begins his Industry Week article with the statement, “Plant floor machines have so much to say.” He goes on to explain that trapped inside every machine is a wealth of information that can tell maintenance technicians if small hiccups might develop into large problems.

Tapping into this machine information is becoming easier with predictive maintenance tools. Machine maintenance is evolving from prescheduled routine tasks to the use of more precise indicators that increase maintenance efficiency.

Scheduled maintenance is an effective way to reduce machine downtime and prevent costly repairs. However, it doesn’t take into account the ever- changing plant floor environment.

Technologies have been developed that use embedded machine sensors and remote monitoring to identify and prevent maintenance issues. These sensors collect data on variables such as temperature, vibration, and motor current.

With this information, you can gain insight into the rate of machine degradation and historical data can be used to predict future problems. To read the full article, see Maintenance Seers at the Industry Week web site.

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Small Business Disaster Guide
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The Small Business Administration (www.sba.gov) and Nationwide Mutual Insurance Company have teamed up to launch a disaster planning guide for small business owners.

The 10-page brochure provides information that business owners need to develop an effective plan to protect customers and employees in the event of a disaster. The guide provides key disaster preparedness strategies to help small businesses identify potential hazards, create plans to remain in operation if the office is unusable, and understand the limitations of their insurance coverage.

The most successful recovery efforts are always preceded by good planning. The more preparation that businesses complete before a disaster, the better able they are to rebuild and reopen quickly after a disaster.

Understanding this, the SBA and Nationwide created this guide to help business owners get their arms around the disaster planning process, and convince them to mitigate their risk.

An electronic version of the guide is available at this SBA page.

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Training Courses
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To see the course description, schedule, and on-line registration click on the course title below. Courses are awarded Continuing Education Units.



Understanding & Implementing ISO9001:2000

ISO 9001:2000 Process Based Internal Auditor
Documenting Your Quality Management System

Understanding & Implementing AS9100B:2004
AS9100B: 2004 Process Based Internal Auditor
Documenting Your Quality Management System

Understanding and Implementing ISO/TS16949:2002
ISO/TS16949:2002 Process Based Internal Auditor
Documenting Your Quality Management System

Understanding and Implementing ISO14001:2004
ISO14001:2004 Process Based Internal Auditor

The Five Pillars of a Lean Workplace Organization
Continuous Process Improvement
Lean Six Sigma

All courses can be delivered at your company. Don’t see a course, location, or date that fits your needs?

Contact Us

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Quick Links
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