Archive for March, 2017

The Silver Haired Economy

Wednesday, March 22nd, 2017

The world’s population is changing in ways that could barely be imagined a generation ago, and at a pace that is faster than any in recorded history. A recent United Nations World Population Ageing report cites that between 2015 and 2030, the number of people in the world aged 60 years or over is projected  – to grow by 56 %, from 901 million to 1.4 billion.

This brings us neatly on to the new prospects of the silver economy – the market for goods and services for people aged 65 and over. This is the “other” side of the coin of the ageing population: it offers many industries an opportunity to target a whole new customer base.

So how is YOUR Business pursuing this potentially lucrative market? In fact, many companies are well on their way to showing the rest of the world through example how to leverage this growing market. Some are embedding “ageing” as a key strategic driver of their commercial goals. Equally, some businesses have positioned ageing as an opportunity to develop products and services for older consumers, while others are capitalizing on the knowledge and skills of an ageing workforce.  The truth is, there’s a tremendous opportunity for business to grow and expand market reach. But that’s not all. If exploited effectively, this key demographic can drive higher sales – and more.

 

Lean Daily Management Methods

Wednesday, March 1st, 2017

 

This Month

 Events
 
ISO 9001:2015 Internal Auditor Training  March 13-14th. Chandler, AZ.
Seats Still Available!
       

Helpful Links

What We Deliver
  • Operational and Quality Systems
  • Assessments
  • Training
  • Internal Audits
  • Lean Enterprise
  • Six Sigma
  • Kaizen Events 
  • Breakthrough Improvement

Improved Profits and More!

Our newsletters provide information on business management systems and process improvement methods. These systems include ISO 9001 QMS, AS9100 Aviation, Space and Defense, IATF 16949 Automotive, ISO 27001 Information Security, ISO 13485 Medical Devices, ISO 14001 Environmental Management Standard, and others. Subjects include performance improvement methods such as Six Sigma, Lean Enterprise, and other topics of interest to our readers.

 

Celebrating our 15th Year in Business in 2017.

 

Do You have a Subject of Interest for a future Newsletter?  Please let us know

 

Lean Daily Management

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Lean production is an organizational improvement philosophy and set of methods that originated in manufacturing but has expanded to many service sectors and government. Lean enables organizations to work more effectively and efficiently by identifying and eliminating waste in processes which can equate to reduced operating costs and improved customer satisfaction.

Lean methods vary considerably in function, level of effort, and complexity. They can range from quick fix actions your organization can implement regularly with minimal effort or team participation, to week-long events that require more in-depth planning, participation and a variety of formal tools.

Designed to reduce waste and improve efficiency, Lean methods can be used for a variety of purposes-from making your own working environment less cluttered, think 5S to designing and implementing faster and less complex ways of delivering your customer services.

 

Let’s take a high level look at the different types of Lean methods we have used with clients that produced measurable results:

 

Simple, Structured Methods for Workplace Improvements

Lean methods, including standard work, and visual controls, are relatively easy to implement, but provide some defined structure for process improvements. These can be thought of as “Lean Daily Management” methods, since they can be implemented at any time to facilitate continuous improvement, either during or outside lean events.

For example, the 5S method can help to de-clutter and organize a workspace, making it more efficient. Standard work helps to ensure that improvements are documented and made common practice for process owners. Standardized work answers the 5W+1H of a process – the who, what, when, where, why, and how.

 

Event-Based Improvement Methods
Several Lean methods are implemented as “improvement events” lasting anywhere from a one to five days, or more. Two common types of Lean events are Kaizen events and Value Stream Mapping. These team-based methods are very powerful methods for driving improvement in processes. Although the intense period of activity in an event is focused in a few days, keep in mind that events require substantial preparation and follow-up work to be a proven success.

 

Advanced Lean Methods 
More advanced Lean methods include Six Sigma, Strategy Deployment, and Lean Process Design. Six Sigma projects depend on a number of tools for analyzing problems involving multiple variables. These methods can require more technical expertise than typical lean events.

Finding the Method for Your Improvement Goals

Before choosing a method, it can be very helpful to have a clear sense of the initial scope of your project so you can more readily identify the method that is best suited for your needs and goals.  It is important to match your goals to the function of method, as well as to the level of resources required. 

To achieve improvement you have to start somewhere.

Here’s A Question: What type of problem do you have?  I don’t know, what’s a simple method?

 

Process Walk

A process walk, also referred to as a waste walk, or shadowing is a rapid technique to help you identify wastes in your everyday operations. A cross-functional team of employees walks through the work area over a short period of time, identifying opportunities to reduce waste and introduce improvements as they progress.
Improvements can usually be implemented rapidly, resulting in quick gains. This method can help to engage employees in spotting waste in their day-to-day activities after the initial treasure hunt or process walk.

Typical Duration: A process walk is usually conducted in one day or less.

Identify the employees who are involved with the process. Have the group walk through the workplace with clipboards, while team members write down wastes as they identify them. Some questions to ask during the walk include:

  • What inputs and outputs do you see in the process?
  • Where do the outputs go?
  • What is the typical process time?
  • How many items are currently waiting to be processed?
  • What causes delays or problems?
  • What “DOWNTIME” wastes do you see, and what causes them?

Looking for assistance or more information on simplified lean daily management methods?  Let us know.   

Arizona Manufacturing Conference

Interested in growing your business and creating relationships?
 
For all members of the aerospace, defense, aviation and manufacturing community, the Arizona Technology Council (AZTC) is offering a major opportunity for you to connect with potential new partners in April.
 
The Arizona Technology Council, Arizona Commerce Authority (ACA) and RevAZ are hosting the sixth annual Conference for Arizona’s Aerospace, Aviation, Defense and Manufacturing Community on Wednesday, April 5, 2017 at ASU SkySong.
 
Sustaining Edge Solutions is a Conference Sponsor and Presenter.
 

For defense contractors, the event will be your chance to take the spotlight as you explain your needs with subcontractors. For smaller manufacturers and service providers, you will be able to talk directly with A&D decision-makers to learn how to best meet their requirements.

Get out and Show Your Support for the AZ Manufacturing Base! For more information and Registration.

 

Who Are Our Interested Parties?
 

ISO 9001:2015 Section 4.2 defines the Requirements of Understanding the Needs of Interested Parties.
 
It goes on to tell us that due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, the organization shall determine:

 

  • the interested parties that are relevant to the quality management system;
  • the requirements of these interested parties that are relevant to the quality management system. The organization will monitor and review information about these interested parties and their relevant requirements.

 

An “interested party”, according to ISO 9000:2015, 3.2.3, is a person or organization that can affect, be affected by, or perceive itself to be affected by, a decision or activity. 
Why the new Need?  From a business perspective, the valid reasons for defining these parties is that an interested party may affect an organization’s ability to consistently provide customer products and services that meet customer and applicable legal or regulatory requirements.  

ISO/TS 9002:2016, a guidelines standard for applying ISO 9001:2015, says to develop your list of relevant interested parties you should consider the parties:

  • possible influence or impact on your performance or decisions;
  • ability to create risks and opportunities;
  • possible influences or impact on your industry;
  • ability to affect you through their decisions or activities.
All organizations deal with a variety of interested parties, no one size fits all approach applies to any business. Let’s say my company provides precision machining.  Our relevant interested parties – well of course are our customers, and might include our suppliers, business partners, regulatory agency requirements, associations, and competitors.     

To understand the requirements of the relevant interested parties, you can use the following methods to gather information: 

  • review of orders received
  • review of legal requirements with compliance department
  • involvement in lobbying and networking
  • participation in relevant associations
  • evaluation of benchmarking
  • market surveillance review
  • supply chain relationships review 
  • analyzing customer surveys and feedback-good and bad.

Examples of requirements of the relevant interested parties can be: 

  • customer requirements on quality, price, availability, and delivery
  • contracts with customers and external providers
  • industry codes and standards
  • permits and licenses
  • product requirements – safety and regulatory 
  • employee rules and policies

 

The standard does require that you also have effective systems in place to monitor and review the relevant requirements of your interested parties. As always, your interested parties and relevant requirements and needs can change over time due to markets and other factors.  

 

ISO 31000 Risk Management Revision
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The revision of ISO 31000:2009, Risk management – Principles and guidelines, has moved one step further to Draft International Standard (DIS) stage where the draft is now available for public comment.
 
What does it mean? And what happened in the revision process since the Committee Draft (CD) stage in March 2015?
 
The revision work follows a distinct objective: to make things easier and clearer. This is achieved by using a simple language to express the fundamentals of risk management in a way that is coherent and understandable to users.
 
We and many others agree – No Simplicity in the current, multi-numerous documents that ISO has released over the years on risk management guidelines and methods.   
 
The standard provides guidelines on the benefits and values of effective and efficient risk management, and should help organizations better understand and deal with the uncertainties they face in the pursuit of their objectives.
 
The major task was finding the right balance between giving sufficiently detailed guidance and writing an entire textbook. With this in mind, the text has been reduced to its fundamental concepts to create a shorter, clearer and more concise document that is easier to read whilst remaining widely applicable.

That’s not to say that the specific meanings or sectorial jargons that are important to certain users have disappeared. On the contrary, providing more detail and precise information has been an essential aspect of the revision.

To avoid weighing down the standard and making it too complex, it was decided to reduce the terminology of ISO 31000 to the bare bone concepts and move certain terms to ISO Guide 73, Risk management – Vocabulary, which deals specifically with risk management terminology and is intended to be read alongside ISO 31000.

The next step in the process will be to finalize the revision work to reach the Final Draft International Standard (FDIS) stage. The new version of ISO 31000 is expected to be published at the end of 2017 or early 2018.  Looking forward to it – We will keep all our readers informed.

 

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In the News
 

2017 Baldrige Examiner Training Experience    
       

The Baldrige Performance Excellence Program is offering (for a fee) a limited number of seats for their 2017 examiner training course through its Baldrige Examiner Training Experience (BETE) program. BETE attendees learn the same methods and techniques used by examiners and network directly with the examiners and Baldrige staff members throughout the training week, without ever having to serve as an examiner.

You can choose the week that best fits your schedule, but don’t delay in registering because seats are limited and will be filled on a first-come, first-served basis. The registration deadline is March 31, 2017, for U.S. domestic attendees. For more information or to register, contact the Baldrige Program at baldrige@nist.gov.

 

ISO 45001 Making Progress
 

ISO 45001 is back on schedule to be published in 2017 and will soon be joining a suite of management systems standards including ISO 14001 and ISO 9001 for environment and quality systems respectively.

ISO 45001 is the international standard that will replace the current occupational health and safety management system standard OHSAS 18001.

There have been a number of delays on  this planned international standard ISO 45001, due to the rejection by the International standards bodies, which led to some commentators to suggest that there could be further delays. However, a five-day meeting held in Vienna discussed more than 3,000 comments on DIS1 and the revised changes will lead to the issue of the second draft version (DIS2).

Once ready DIS2 will be sent to the national standards bodies for translation and publication before being released to the public for a two month consultation and national voting.

The next meeting is scheduled for 18th – 23rd September in Malacca, Malaysia. This means a final draft could be published in the middle of the year and if the draft is agreed then, the final text could be published by the end of 2017.

 

Training Courses
 
All courses can be delivered at your company or at our training centers. We do provide training beyond our home state of Arizona. Click on the course title for description, schedule, registration and payment. Group discounts are available. We also provide custom designed training to fit your specific needs. All training is fully documented for your training records and certificates of training are awarded.
 
Don’t see a course or schedule that fits your needs?  Contact us.
 

Transition Becoming A Scary Word At Your Company?  

Shouldn’t be.  Get started Now!  We can assist you with the following and more…

  
1. Identify the gaps needing to be addressed with the new requirements.
2. Develop an effective implementation plan.
3. Provide appropriate training and awareness for all parties that have an impact on organizational effectiveness. 
4. Update your existing documented management system to meet the requirements and provide verification of effectiveness.
5. Conduct and document a complete system internal audit to ensure all internal requirements are being met, which includes the new standard requirements, customer, and any applicable business regulatory requirements.
6. Communicate with your CB for transition schedule and arrangements – Your Job 🙂      

 

Plan for a successful transition now! 

Walter Tighe and SES Team
Sustaining Edge Solutions, Inc.
Toll Free 888-572-9642