The Value of Accredited Certification

 Sustaining Edge Solutions, Inc. Newsletter

Performance Improvement Solutions for Your Business                                     June 2013


This Month
* Value of Accredited Certification
* AS 9101-20XX Continued 
* Measurement Processes 
* In the News
* Training Courses


Save the Date…
ASQ Audit and Quality Management Division Conference Oct 10-11, 2013 Tucson, AZ.


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Our newsletters provide information on business management systems.  These systems include ISO 9001 QMS, AS9100 Aviation, Space and Defense, ISO/TS 16949 Automotive, ISO 27001 Information Security, ISO 13485 Medical Devices, ISO 14001 Environmental, and others.  Subjects include performance improvement methods such as Six Sigma, Lean Enterprise, and other topics of interest to our readers.

If you have any questions regarding the content or have a subject of interest for a future newsletter, please let us know.  


The Value of Accredited Certification           

The International Accreditation Forum (IAF) recently undertook a global survey to capture market feedback on the value of certification.  The results show that not only is certification being used as a tool to deliver internal business improvement and to meet regulatory compliance, but businesses confirm that it has a positive effect on revenue.  

The survey, which was translated into 22 languages, was promoted in each economy by the accreditation and certification community, stakeholder groups and business intermediaries. Responses to the questions were not mandatory, and so the quoted percentages are based on the businesses that provided a response.

The main findings of the report showed:

  • Approximately 50% of the 4000 respondents, reported an increase in sales as a result of certification.
  • In terms of general added value, 80% felt that certification had given them real value.
  • Nearly 50% cited internal business improvement as the main reason for seeking certification.
  • An overwhelming number of respondents cited certification as being important to their customers.
  • 80% reported that certification has helped them to meet national regulatory requirements.

Small business was the major contributor to this survey. Seventy-one percent of respondents work in organizations employing less than 249 people. The majority of businesses that responded have management systems certification, with 51% a quality management system, 18% environmental management.


Further tangible value respondents stated included:


47% of respondents stated that the primary driver was to improve internal business operations and processes.


89% confirmed that they commission the services of a certification body based intheir national economy.


62% of respondents confirmed that they strongly agreed or agreed that the certification process provided value for money.

60% of businesses used the services of an external consultant to support them through the certification process. 


Businesses taking part also reported high levels of satisfaction with the certification process in terms of the timeframe to achieve certification and the competence of the assessment teams. Given these positive findings, businesses perceive accredited certification as providing value for money.


Read the complete IAF report here in PDF. 


AS9101:20XX – Continued        


In a prior newsletter this year, we provided information based on a recent workshop we attended conducted by National Quality Assurance (NQA) in Los Angeles, California. For our AS9100/10/9003 Aviation, Space and Defense organizations, and readers we want to share more of the information provided.  

  • PEAR(s) will be mandatory and created for each top level process audited to AS91XX series requirements. No longer limited to processes associated with Product Realization requirements.
  • Improvement on “QMS Matrix Report”, “NCR” and “Audit Reports” will take place.
  • Incorporation of 9104/1 including Certification Structure will take place.
  • The names of the audit documents are changing from appendices to forms.  This will improve process effectiveness.

Improvement of Forms to reflect OASIS entry requirements

  • New Process Evaluation Matrix (PEM).
  • Clear definitions to assist auditors when determining process effectiveness levels / numerical conclusions when documenting PEAR’s.


  • Client transition materials available on IAQG web site.
  • New AS9110 OER now available.
  • Requires CB reaccreditation.
  • Audits can occur after training, accreditation & auditor authentication.
  • All audits after 1/1/14 have to be to AS9110:2012.
  • Auditors have to complete webinar and submit to RABQSA.
  • All 9110 companies must be audited to this standards no later than 01 Jan 2014

….meaning all audits completed by 1 November 2013


AS9003 – Inspection and Test Quality System

  • New version now published.
  • To ensure that the inspection, conformity and airworthiness of products are maintained.
  • Based on the ISO 9002:1994 Quality Standard.
  • Contains the minimum requirements for an Inspection and Test Quality System.
  • Intended for use by small build/machine to print organizations.

Interested in more information on future changes, contact us.

Measurement Processes         


All the quality processes in the world won’t help a company whose measuring equipment and measurement processes are out of control. In manufacturing, maintaining accuracy in measurement equipment is essential to ensuring a quality end product.  

ISO 10012 specifies the requirements for an effective measurement management system that can be used by an organization performing measurements as part of the overall quality management system, and for ensuring that metrological requirements are met. To help users get the best out of the standard, the requirement clauses are followed by text boxes containing relevant guidance.

ISO 10012, Measurement management systems – Requirements for measurement processes and measuring equipment, can be used by organizations to meet the requirements for measurement and measurement process control in ISO management systems and ISO 14001:2004 Environmental management systems – although its use is not a requirement of either – or it can be implemented independently of these standards.

The standard will prove useful when customers and their suppliers need to specify product characteristics, as a technical reference underpinning legislation and regulations, and as a tool in assessment and auditing of management systems. However, its use in third- party certification is not a requirement, but a matter of agreement between the interested parties.

By merging the scopes of application of these earlier standards – equipment and processes – in a unique document and integrating the process-based approach of the ISO series, ISO 10012 constitutes a comprehensive “measurement management system”.

The ISO 10012 Standard can be purchasedthroughthe ISO Store.  


In the News      
ROI Evidence of Utilizing Quality Approaches  

Have you ever wondered if there was ROI evidence that supports the use of quality professionals and implementations? A good way to find this sort of information is to use the Knowledge Center advanced search function. After searching Business Results, checking Assigned Keywords and Case Studies, it turns out there are a number of free case studies and articles relating to that very topic. 

Click here to view the search results.

U.S. Manufacturing Technology Orders See 30% Monthly Gain  


Manufacturing Technology Orders (USMTO) totaled $507.91 million, according to AMT-The Association for Manufacturing Technology. This total, as reported by companies participating in the USMTO program, was up 30.4 percent from February to March 2013.


The USMTO report, compiled by the trade association representing the production and distribution of manufacturing technology, provides regional and national U.S. orders data of domestic and imported machine tools and related equipment. Analysis of manufacturing technology orders provides a reliable leading economic indicator as manufacturing industries invest in capital metalworking equipment to increase capacity and improve productivity. 

Training Courses

To see the course description, schedule, and on-line registration click on the course title below. We deliver onsite training for all these courses and customized training to fit your specific needs.  We offer group discounts.  


View all our Courses

View Our Web Based E-Training Courses   

ISO 9001 Quality Management

Understanding and Implementing ISO9001:2008

ISO 9001:2008 Process Based Internal Auditor 

Documenting Your Management System

AS9100 Aviation, Space and Defense

Understanding and Implementing AS9100C (9110 &9120) Aviation, Space and Defense

AS9100C:2009 Process Based Internal Auditor

Documenting Your Management System 

ISO/TS 16949 Automotive

Understanding and Implementing ISO/TS16949:2009 Automotive

ISO/TS16949:2009 Process Based Internal Auditor
Documenting Your Management System 

ISO 14001 Environmental

Understanding and Implementing ISO14001:2004 Environmental
ISO14001:2004 Process Based Internal Auditor

Lean Enterprise and CI 

5S Five Pillars of a Lean Workplace Organization
Continuous Process Improvement
Lean Six Sigma
8 Disciplines (8D) of Problem Solving

ISO 13485 Medical Devices

Understanding and Implementing ISO 13485:2003 Medical Devices
ISO 13485 Process Based Internal Auditor 

ISO 27001 Information Security

Understanding and Implementing ISO 27001:2005 Information Security
ISO 27001 Process Based Internal Auditor 

All courses can be delivered at your company. Don’t see a course, location, or date that fits your needs?

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