AS9100C Lessons Learned and Updates

We recently attended a workshop sponsored by DNV, a leading certification body (CB) titled “Updates and Impacts.” An agenda item for the workshop that spiked our interest was AS9100C Lessons Learned and Updates.

The following is information we noted and want to share with our AS9100C Aviation, Space and Defense interested readers.

(1) If your organization is not certified to AS9100C by the July 1, 2012 deadline, you can be given an additional six months to 1/4/13 to be certified. However, your organization will be put on “Suspension” status. If you do not become certified by the extended date your certification will be withdrawn.

(2) CB audit results are showing a ”Failure to follow a Process Approach.”  Examples given:

  • Processes comprising the QMS not identified
  • Process owners not assigned
  • Interaction and interfaces of processes not defined
  • Process effectiveness unknown (too often doing only manufacturing processes – what about purchasing, sales, design and development)?
  • Process improvement not emphasized
  • PEAR forms compromised (CB auditors are responsible for completing PEARs.)

(3) Customers can e-mail a CB through OASIS of supplier problems. A customer complaint can drive a “special audit” where the supplier may be charged by the CB for its special audit conducted.

(4) You must inform your customer of a “work transfer.” For example, moving your production line to another location – e.g., Mexico.

(5) A customer can request to see a suppliers CB audit results through OASIS.

(6) Reductions of observations are being cited due to no more “soft grading.”

(7) If a similar nonconformance is found in two consecutive audits, a major nonconformance will be written (this can be as simple as two document control issues found).

(8) ”There are still CB auditors out there doing inconsistencies regarding application and interpretation of the AS9100C requirements.” For example, telling clients that a risk management process/file must be documented for all products produced.   All AS9100C CB auditors took the same four day course and was provided the same material. However, interpretation of the new AS9100C requirements was Not part of the training.

(9) If you believe your CB auditor is wrong from a standard requirement or business perspective, “push back professionally.”

(10)  Requirement weaknesses: (a) 5.5.2 Management Representative, must have unrestricted access to top management personnel, (b) 7.5.1.1 Product and/or process re-verification, and (c) Sampling inspection-need method defined for critical products.

Have any AS9100C audit “Lessons Learned” you would like to share with us and our readers?  Please let us know and we will share them with our blog readers.  As always, we will not print the name of the submitting individual and/or company.

 

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