AS9110 Revision Released

 Sustaining Edge Solutions, Inc. Newsletter

Performance Improvement Solutions for Your Business                              July 2012


This Month
* AS9110 Revision Released
* Workers Less Miserable, But Hardly Happy
* Best Practices Recognition
* In the News
* Training Courses


September 12-14, 2012 Denver, Colorado
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Baldrige Regional Conference

September 28, 2012 Scottsdale, Arizona  


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Our newsletters provide information on business management systems.  These systems include ISO 9001, AS9100 Aviation, Space and Defense, ISO/TS 16949 Automotive, ISO 27001 Information Security, ISO 13485 Medical Devices, ISO 14001 Environmental, and others.  Subjects include performance improvement methods such as Six Sigma, Lean Enterprise, and other topics of interest to our readers.

If you have any questions regarding the content or have a subject of interest for a future newsletter, please let us know. 


 AS9110 Revision B Released  


The International Aerospace Quality Group (IAQG) has released a revision to the 9110 standard, “Quality Management Systems – “Requirements for Aviation Maintenance Organizations”.


This standard has been developed to benefit maintenance organizations that choose to adopt it, whether or not holders of a National Aviation Authority (NAA) repair station certificate. This standard is intended for use by maintenance organizations whose primary business is providing maintenance services for aviation commercial and military products; and for Original Equipment

Manufacturer (OEM) organizations with maintenance operated autonomously or that are substantially different from their manufacturing/production operations.


The AS9110 revision B standard is based on ISO 9001:2008 and incorporates applicable requirements associated to the IAQG 9100:2009 standard; integrating requirements, definitions, and notes in response to stakeholder needs specific to the aviation maintenance industry.


Below is a list of some of the new or modified requirements in the AS9110 B standard, as compared to the Rev. A version. This does not include changes to notes or definitions.


4.2.3. – New requirement to report incomplete or ambiguous technical data to the customer and/or author. 


5.6.2. – New requirement that management review include product safety issues; review of audits removed. 

6.4 – Human factors added to requirements for managing infrastructure.  

7.1.4 – New requirement limiting transfer of work only “in a manner acceptable to customers and authorities.”


7.4.2 – Added requirements for reporting “product malfunctions.”

7.5.1.- Changed requirement that equipment be “recommended by the manufacturer” to “recommended by the technical data.”


7.5.2 – Special processes must now also comply with the requirements of the applicable technical data issued by the design approval holder.


7.6 – New requirement that the selection of M&M equipment will consider the technical data.


8.2.1 – Improvement plans must be consistent with safety policy and objectives


8.2.3.- Evaluation of nonconforming process must consider safety and reliability. 


8.2.4 – Sampling inspection may only be used if compatible with the technical data provided by the design approval holder.


8.2.4 – New rules on signing release certificate.


8.3 – Additional rule that organization cannot scrap customer property unless authorized.

To purchase a copy of AS9110B visit theSAE website.  For all your AS9110B training and implementation needs contact us.   


 Workers Less Miserable, But Hardly Happy

Based on a fall 2011 survey of 5,000 U.S. households conducted for The Conference Board by The Nielsen Co., finds 47.2 percent of Americans are satisfied with their jobs. Though a slight improvement from 2010 and 2009-when the figure stood at 42.6 and 45.3 percent, respectively-job satisfaction remains below the 48.8 percent recorded in 2008. According to the report, 2005 was the last year in which the majority of Americans were happy at work (52.1%), but compared to the 1980s and 1990s, widespread dissatisfaction has been entrenched since the turn of the century.


There has been a downward trend in overall job satisfaction for the past 25 years. Job satisfaction was more than 60 percent in 1987.


The largest decline in overall job satisfaction during the past 25 years has been among those age 65 and older, whose job satisfaction rate was 46.1 percent in 2011, down from 70.8 percent in 1987. Job satisfaction was highest among mature workers in 1987; this has reversed in the 2011 survey. Among younger workers (those age 25 and younger), 50.1 percent said they were satisfied with their jobs, up from 37 percent in 2010. And 50.1 percent of those aged 25 to 34 were satisfied with their jobs, up nearly five percentage points from the prior year.


Additionally, workers have a mixed reaction to economic elements of their jobs. On the positive side, workers indicated their job security, wages, promotion policy, bonus plans, vacation policy, sick leave, health plans, pension and retirement, flex time, family leave, and education and job training were better in 2011 than in 2010. However, workers have become increasingly dissatisfied with their health care plans since 1987. Only 40 percent of employees are satisfied with their current health plan, down from 50 percent in 1987 according to the U.S. Census Bureau. 


Job satisfaction varies by income.


Worker satisfaction rates by income levels are mixed. Year-to-year satisfaction rates dropped slightly among those earning an annual salary of $15,000-$25,000 as well as those earning $35,000-$50,000. However, those earning less than $15,000 annually, as well as those earning between $25,000 and $35,000 and more than $50,000, were more satisfied in 2011 than in 2010. Satisfaction among those earning more than $50,000 has risen six percentage points since 2009. 


Workers are satisfied with their supervisors, the physical environment, and the quality of equipment, but U.S. workers are spending more time commuting to jobs with higher workloads. Only 32.5 percent of U.S. workers are satisfied with their workload and only 57.5 percent are satisfied with their commute to work.


Baldrige Recognition for Best Practices       


For the first time in the 25-year history of the Malcolm Baldrige National Quality Award, high-performing organizations that are candidates for the award will be eligible for recognition of their best practices in six of the seven Baldrige Criteria categories, even if they are not selected as a winner.

“We added category recognition to the award process as another encouragement for organizations to continue their engagement with the Baldrige program, and to provide others with useful best practices that might be missed because the applicants weren’t selected for the Baldrige Award,” says Harry Hertz, director of the Baldrige Performance Excellence Program.


These organizations will be acknowledged in the program for the Baldrige Award ceremony, their achievement highlighted on the Baldrige program website, and their leaders asked to present at the annual Quest for Excellence conference. Previously, only Baldrige Award winners were identified after each award cycle.


The 39 applicants for the 2012 Baldrige Award are currently being rigorously evaluated by an independent board of 478 examiners in the seven categories of the Baldrige Criteria for Performance Excellence: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results. Late this summer, organizations that distinguish themselves during the initial screening will be site-visited by teams of examiners to verify information in the application and to clarify questions that come up during the review.


Based on the results of the site visits, the Baldrige panel of judges will recommend to the secretary of commerce which organizations should receive the 2012 Baldrige Award. From the remaining site-visited applicants, the judges also may identify examples of best practices in the first six categories of the Baldrige criteria for special recognition. A site-visited organization may be recognized in one or more categories of best practices. In each case, the organization will achieve the recognition based on its performance in that category and the results related to that performance. 


For more information visit the Baldrige website celebrating 25 years!  


In the News    

 Aerospace Employment Conditions Improve  

Employment prospects and salaries have improved for the majority of aerospace engineers since the end of the global recession, according to the recently released 2012 SAE International Salary Study. Whether one’s salary went up or down depends heavily on where one works.


The full report and an online interactive salary calculator can be accessed at the SAE website.

 Website for ISO Standards has major face-lift  

“Simpler, faster, and better” access to information on ISO standards is the aim of the new edition of ISO’s website, which has been fully revised with customer focus and readability in mind.   


The new website puts users first. The layout and content have been specifically designed to help visitors find information quickly and easily, in any device. “This is another example of ISO’s continual goal to be ‘simpler and faster and better,'” says ISO Secretary-General Rob Steele. “We are very excited about the project and hope visitors will enjoy navigating through our new site.”


Access the new ISO website here.


Linking Cost and Quality of Patient Outcomes 


The ThedaCare Center for Healthcare Value has published a new white paper, “Measuring Value: Linking Cost and Quality of Patient Outcomes to Drive Organization and Industry Improvements.” This health care value report illustrates the power of value metrics in improving U.S. health care. 


Patient value, as defined by the center, is quality divided by cost. The ability to link quality of care with the cost of care (i.e., value) has previously been nearly impossible in health care. Unfortunately, as a result, the United States ranks in the bottom quartile for life expectancy but spends more per capita on health care than any other industrial country. It’s a trend the center hopes to reverse.


 Measuring Healthcare Valueis available at the ThedaCare website 


Training Courses

To see the course description, schedule, and on-line registration click on the course title below. We deliver onsite training for these courses and customized training to fit your specific needs.  We offer group discounts.  


View all our Courses

View Our Web Based E-Training Courses 


ISO 9001 Quality Management

Understanding and Implementing ISO9001:2008

ISO 9001:2008 Process Based Internal Auditor 

Documenting Your Management System

AS9100 Aviation, Space and Defense

Understanding and Implementing AS9100C (9110 &9120) Aviation, Space and Defense

AS9100C:2009 Process Based Internal Auditor

Documenting Your Management System 

ISO/TS 16949 Automotive

Understanding and Implementing ISO/TS16949:2009 Automotive

ISO/TS16949:2009 Process Based Internal Auditor
Documenting Your Management System 

ISO 14001 Environmental

Understanding and Implementing ISO14001:2004 Environmental
ISO14001:2004 Process Based Internal Auditor

Lean Enterprise and CI 

5S Five Pillars of a Lean Workplace Organization
Continuous Process Improvement
Lean Six Sigma
8 Disciplines (8D) of Problem Solving

ISO 13485 Medical Devices

Understanding and Implementing ISO 13485:2003 Medical Devices
ISO 13485 Process Based Internal Auditor 

ISO 27001 Information Security

Understanding and Implementing ISO 27001:2005 Information Security
ISO 27001 Process Based Internal Auditor 

All courses can be delivered at your company. Don’t see a course, location, or date that fits your needs?

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