Outsourcing Boom Drives New Standard

December 14th, 2014
As businesses worldwide look to be more nimble, reduce risks and tap into wider networks of expertise, it is no wonder that the trend towards outsourcing has exploded. Just as well that a new ISO standard for outsourcing has just been produced.

Outsourcing – transferring work to external companies – is nothing new. But Deloitte’s recent 2014 Global Outsourcing and Insourcing Survey showed that in recent years it has taken off, and they predict the trend to continue growing at rates of 12-26%. 

Providing access to the latest technologies, reducing headcounts and therefore reducing risks make outsourcing highly attractive. But it is not without its challenges, which is why ISO’s Technical Committee for Outsourcing, ISO/PC 259 developed a new international standard.

Developed by experts from both industry and standardization,  ISO 37500:2014 Outsourcing is for those who have already made the decision to outsource, focusing on the common processes and best practices for success, putting governance at the heart of the standard.   ISO 37500 addresses issues of flexibility in outsourcing arrangements, accommodating changing business requirements. The risks involved in outsourcing are confronted to enable mutually beneficial collaborative relationships. The standard is intended to relate to any outsourcing relationship, whether outsourcing for the first time or not, using a single-provider or multi-provider model, or draft agreements based on services or outcomes.

In addition it can be tailored and extended to industry-specific needs to accommodate international, national and local laws and regulations (including those related to the environment, labor, health and safety), the size of the outsourcing arrangement and the type of industry sector.

For more information on the 2014 Global Outsourcing Survey, visit the Deloitte Website.  For more information on the ISO 37500 Outsourcing Standard, visit the ISO Website.

Happy Holidays!

ISO 9001:2015 DIS Receives Approval Moves to FDIS

November 10th, 2014

The ISO 9001 Draft International Standard (DIS) was put to vote to ISO member nations and received nearly 90% approval, which is enough for it to progress to the next stage: Final Draft International Standard (FDIS) currently forecast for publication in March 2015.

The countries that voted against the DIS were the United States, along with Canada, Finland, Germany, Ireland, Israel, Japan, and South Africa. A majority rule is needed to push the draft onto its next stage. ISO body rules require that the negative comments be addressed prior to the FDIS (final draft international standard) publication, and the number of comments appears to have been many. Prior to the DIS approval, thousands of public comments were submitted regarding the DIS content, for example the Annex SL structure requirements and the “risk based thinking” including the lack of a structured risk based methodology such as ISO 3100 Risk Management Standard.

The ISO subcommittee revising the standard will now go through all the comments received during the DIS vote in order to produce a final draft which will then be put forward for voting. Once approved beyond the FDIS publication, the completed standard will then be published with a projected date of September 2015.

The main changes to the future ISO 9001 Standard include:

  • Emphasis on risk-based thinking and management involvement
  • Stronger emphasis on process monitoring, measurement effectiveness, and performance delivery
  • Increased systems value for the organization and customer
  • Increased flexibility on the use of documentation
  • More applicable to service organizations

We will keep all our readers posted on any further information received on this revision.  Contact us with any specific questions.


ISO Standards Still A Worldwide Priority

October 14th, 2014

The annual ISO Survey, published in September 2014 is now entering its third decade, and continues to provide a pragmatic picture of certifications to ISO’s management system standards across the globe. On trend from previous years, the latest edition demonstrates reliable performance for all seven ISO management systems standards covered in the survey.

Getting certified to ISO management systems is still very much a priority. This conclusion comes courtesy of the latest ISO Survey of Certifications which records a grand total of 1, 541, 983 certificates issued worldwide at December 2013 – a 4 % increase over last year.

On trend from last year, three sectors exhibit steady growth, in particular information security management (ISO/IEC 27001) and food management (ISO 22001), respectively boasting a healthy 14 % and 15 % increase in certification, while the medical devices sector (ISO 13485) similarly shows a 15 % increment. Strikingly, the U.S. tops the certification charts for medical devices, a field otherwise dominated by Europe which claims a substantial 60 % share of the market.

Worthy of mention, two sectors hold special promise for the future, reflecting the world’s growing preoccupation with sustainability, including soaring energy shortages and a cleaner environment. Most notably, energy management standard ISO 50001 remains in high demand after its 2012 growth spurt, with a progression of 116 %, while ISO 14001 for environmental management, led by a pollution-choked China, records a 20 % increase in several regions.

A sign of the times? Undoubtedly. And certification is expected to rise further in these areas over the next few years, confirming, once again, that ISO management systems not only fulfil a need in the world economy but respond to the urgency of global concerns.

To read the ISO Survey Executive Summary Overview (PDF) and to download the survey results (Excel) visit the ISO Website.


Celebrate World Quality Month

September 17th, 2014

Join the Global Quality Community in celebrating World Quality Month.

World Quality Month provides a platform for acknowledging the efforts and accomplishments of quality and all who work to make it happen. This is a time to celebrate — a time to showcase the advancements and valuable quality contributions in businesses, communities, and institutions. Together — through our collective passion for improvement — we will raise the voice of quality worldwide.

Visit the World Quality Month Website  and find valuable free information on:

  • Numerous topics with operational and quality systems improvement
  • Read global industries quality improvement success stories
  • Sharing of best practices for business improvement
  • Popular videos, research articles and blogs
  • Global quality events during quality month
  • Share the Vision and Your Own Story!

Attention: Arizona Clients, Contacts and Local Blog Readers –  October 2014 is Arizona Manufacturers Month!

Celebrate ‘Arizona Manufacturers Month’ with an in–depth look at an industry fueling the state’s economic prosperity. Arizona is manufacturing a revolution. Be Part of the Manufacturing Revolution.

Events include:

  • October 15th – Southern Arizona Technology & Business Expo.  We are an Expo Exhibitor!  See you there. 
  • Arizona Manufacturing Company Tours
  • State of Arizona Manufacturing Information  – For example, Over 80% of Arizona’s $19.4 billion in exports for 2013 were manufactured goods.

For more information on Arizona Manufacturers Month, visit the Arizona Manufacturing Revolution Website.

ISO 14001 Environmental Management System Revision

August 13th, 2014

ISO’s leading environmental management system standard, ISO 14001:2105 is now open for public comment!

Changes are ahead for the approximately 250,000 companies worldwide, which are certified according to the most popular environmental management system standard.  The revision of ISO 14001, is now open for public comment (DIS stage), with an updated version due by the end of 2015.

Why is ISO 14001 being revised?

All ISO standards are reviewed every five years to establish if a revision is required to keep it current and relevant for the marketplace. The future ISO 14001:2015 will respond to these changes along with the publication of the ISO 9001:2015 standard.

What will be the main changes to the standard?

The new version will include a requirement to understand the organization’s context in order to better manage risk, with more emphasis made on leaders within organizations to promote environmental management. In addition there will be a shift towards improving environmental performance rather than improving the management system.

The primary objectives of the new ISO 14001:2015 include:

  • ƒƒImproving the connection between environmental and business priorities.
  • Increased transparency and accountability in environmental management.
  • Highlighting the positive contribution of environmental management system standards.
  • Clarification of the requirements for an improvement in environmental performance.
  • Establishment of ISO 14001, especially in small and medium-sized enterprises.

A full information sheet can be viewed here.

How can I find out more and get involved?

Anyone with expertise or experience to offer can comment. Please submit all contributions and comments via your national member body.  The draft version of ISO 14001:2015 is now available for purchase.

Watch for our future ISO 14001:2015 webinars and workshops.