Engaging Employees: Big Companies Need the Most Improvement

September 20th, 2016


When it comes to how engaged employees are with their companies, organization size matters. Employees who work for larger companies with more than 1,000 workers report lower levels of engagement than those who work for smaller firms with fewer than 1,000 employees. The engagement gap widens for employees who work for companies with more than 5,000 workers, as these individuals report lower average results on nearly all of Gallup’s engagement items than in firms with fewer than 1,000 employees.

Gallup analysis shows that the 1,000-employee mark seems to be the tipping point for declining engagement with a company. When an organization reaches this size, a smaller percentage of employees strongly agree that they have the opportunity to do  what they do best every day and that their organization’s mission or purpose makes them feel their job is important. A smaller percentage also strongly agree that they have the materials and equipment to do their job right and that they have opportunities at work to learn and grow.

Here are some steps larger companies can take to boost engagement in their workforce:

  • Establish effective feedback systems
  • Create opportunities for employees to learn and grow
  • Take advantage of regular check-ins

Visit the Gallup Website for more detailed information on this important study.  Well worth the Look!


Arizona Ranked #1 in Aerospace Manufacturing

August 8th, 2016

Arizona our home state, is home to more than 1,200 aerospace and defense companies, according to the Arizona Commerce Authority, and the industry’s growth in the state has put it in the top ranking for aerospace manufacturing. PricewaterhouseCoopers released a ranking of the top places for aerospace manufacturing, and Arizona came in at No. 1, beating out Florida, Utah and Georgia, among others. According to the study, Arizona ranked high thanks to property and unemployment taxes, as well as operating costs and employment.

Arizona’s aerospace and defense total exports rose by almost 22 percent from 2011 to 2014, reaching a $3.47 billion total, primarily due to a near $400 million increase in aircraft, engines and parts exports, according to a 2015 study by the International Trade Administration.

Honeywell, Boeing and Raytheon are some of Arizona’s biggest hitters in the aerospace industry. PwC’s study highlights Bombardier Aerospace and its almost 14 percent increased workforce at the Tucson International Airport.

ISO 9001:2015 Documentation Requirements

July 17th, 2016

Management SystemsISO 9001:2015 clause 4.4 Quality management systems and its processes requires an organization to “maintain documented information to the extent necessary to support the operation of processes and retain documented information to the extent necessary to have confident that the processes are being carried out as planned.”

Clause 7.5.1 General explains that the quality management system documentation shall include: a) documented information required by this International standard; and b) documented information determined by the organization as being necessary for the effectiveness of the quality management system.  QMS documented information can differ from one organization to another due to the: (1) size of organization and its type of activities, processes, products and services;  (2) complexity of processes and their interactions, and (3) competence of persons.

Documented information maintained by the organization for the purpose of communicating the information necessary for the organization to operate (low level, specific documents). See 4.4.  Although ISO 9001:2015 does not specifically requires any of them, examples of documents that can add value to a QMS may include:

  • Organization charts
  • Process maps, process flow charts and/or process descriptions
  • Procedures
  • Work and/or test instructions
  • Specifications
  • Documents containing internal communications
  • Production schedules
  • Approved supplier lists
  • Test and inspection plans
  • Quality plans
  • Quality manuals
  • Strategic plans
  • Forms

Where it exists, all the documentation that forms part of the QMS, including all that is maintained (records) has to be controlled in accordance with clause 7.5. Documented Information. 

Changes to ISO 45001 OHSMS requirements

June 23rd, 2016

The new ISO 45001—Occupational Health and Safety Management Systems is expected to be published in October 2016. The latest draft of the International Organization for Standardization’s (ISO) new occupational health and safety management system (OHSMS) standard was released for public comment on Feb. 12, 2016. The original intent in developing ISO 45001 was to replace the Occupational Health and Safety Assessment Series (OHSAS) 18001 standard with an ISO standard.

Because OHSAS 18001 is a mature standard with more than 100,000 certifications worldwide, it seemed it would be easy to draft a new standard using the Annex SL structure, such as ISO 9001:2015 uses. That turned out not to be the case. More importantly, the draft international standard version of ISO 45001 (ISO/DIS 45001) bears little resemblance to OHSAS 18001.

There are a number of areas where the requirements in ISO/DIS 45001 represent a significant departure from those set out in OHSAS 18001 and Annex SL. These include the following key changes:

  • Increased emphasis on worker participation and the inclusion of explicit requirements for involving workers’ representatives in organizational decision making.
  • Complex planning requirements that would replace Annex SL’s risk-based thinking approach with requirements to control every risk and opportunity.

A major concern associated with ISO 45001 is that there may not be an opportunity to improve the language. Currently, the publication of ISO/DIS 45001 as the new ISO OHSMS standard is being voted on. Those participating in this standard’s development must decide whether the current language is good enough. We will keep you informed as to the vote and publication progression.

AS9100D:2016 Transition Timeline

May 16th, 2016
AS9100 Aerospace Management System

The AS9100D:2016 Aviation, Space and Defense Standard was projected since the publication of ISO 9001:2015 last September to be released in April 2016. As of this post, the standard has not been released.  The following is the latest information from the IAQG Website.

“The International Aerospace Quality Group (IAQG) has agreed to align transition to the forthcoming revised 9100:2016 series standards with the International Accreditation Forum’s (IAF) Resolution 2013-15, which requires transition to the ISO9001:2015 quality management system (QMS) standard no later than 15 September 2018.

The 9100:2016 series of standards will be published concurrently across Americas, Asia-Pacific, and European sectors. The timing of this concurrent release will result in the AS9100:2016 publishing starting in October 2016, 9101 and 9110 in November 2016 and 9120 in December 2016; given a worst case scenario. “Efforts are being made to shorten the publication time spans and publish concurrently as soon as possible”.

If the revised standard release remains with October 2016, the current requirement of all AS9100C organizations to transition NLT September 2018, may still remain – TBD. Considering that all certification body auditors will have to be formally trained prior to performing any transition audits, this will be a challenge. Stayed Tuned – we will keep you informed!