Deming Documentary: If Japan Can…Why Can’t We?

January 7th, 2016


Inaccessible for 35 years, this documentary can now be viewed free of charge.

In June 1993, I had the privilege of attending Dr. Edwards Deming three-day seminar. At 93 years old, I was amazed this quality giant was still presenting his message of quality. Being a Deming Disciple (you seasoned quality people understand) I am excited to announce this documentary opportunity.

On June 24, 1980, Americans widely viewed a NBC documentary called “If Japan Can… Why Can’t We.” The program, part of NBC’s white paper series, prominently featured W. Edwards Deming. Produced by Clare Crawford-Mason and narrated by Lloyd Dobyns.

This compelling documentary, about the ever-increasing industrial competition between the United States and Japan, introduced Deming to Americans. For the first time, they learned of the then 80-year old American who was widely credited with the Japanese industrial resurgence after World War II. Soon the icons of American industry, such as Ford Motor Co., General Motors, Dow Chemical Co., Xerox, and Hughes Aircraft were asking for his help.

To view the entire NBC documentary video that started it all, visit the Deming Institute Website.

Anxiety Issues With ISO 9001:2015

November 9th, 2015

Survey Says-Quick Poll Results

What gives you the most anxiety about implementing ISO 9001:2015? j0182833

#1 – 36.5% Enhancing leaderships role in quality

#2 – 34.1% Adopting risk-based thinking

#3 – 12.1% Understanding the new clause structure

#4 – 9.7% Dealing with documentation

#5 – 7.3% Defining the context of the organization

Source: Quality Progress Magazine, October 2015

Over 70% of survey participants have anxiety about increased top management involvement, and the new risk-based thinking approach and requirements.

Will the ISO 9001:2015 standard make a real difference in promoting leadership involvement? Yes, we certainly think so, but it will require increased discussion and integration of the quality group and the leadership team. Having accountability requires this. Meaningful involvement and learning from the quality group for top management will be required in the early stages of this transition—a top priority and an essential step.

Adopting risk-based thinking, although new to the standard should not be difficult for the organization. Management decision making as to whether to provide a product or service, comes into question on a regular basis as to do we have the capability, resources required, capable personnel, outsource requirements? The ISO 9001:2015 standard does however, link risk based thinking with organizational planning, context, and needs and expectations of interested parties. This type of thinking will be foreign to some, but can be achieved with proper training and understanding of what direction is necessary.

Tell us your thoughts on this subject! Are you suffering from the same anxiety??

ISO 9001:2015 Standard Now Official

September 24th, 2015

    Close up on a file tab with the word ISO 9001 focus on the main text and blur effect. Concept image for illustration of Quality Standards

The latest edition of the ISO 9001 quality management systems standard has just been published. This concludes over three years of revision work by experts from nearly 95 participating and observing countries to bring the standard up to date with modern needs.

ISO 9001 helps organizations demonstrate to customers that they can offer products and services of consistently good quality. It also acts as a tool to streamline processes and make them more efficient. ISO 9001:2015 replaces previous editions and certification bodies will have up to three years to migrate certificates to the new version.

ISO 14001:2015 Environmental Management System Published  

ISO 14001:2015 specifies the requirements for an environmental management system that an organization can use to enhance its environmental performance. ISO 14001:2015 is intended for use by an organization seeking to manage its environmental responsibilities in a systematic manner that contributes to the environmental pillar of sustainability.

ISO 14001:2015 is applicable to any organization, regardless of size, type and nature, and applies to the environmental aspects of its activities, products and services that the organization determines it can either control or influence considering a life cycle perspective.

Purchase these standards at / /

ASQ 24th Annual Internal Audit Conference

September 16th, 2015


American Society for Quality
October 29 & 30, 2015
Peppermill Resort & Casino, Reno, Nevada

Sustaining Edge Solutions is a Gold Sponsor & Exhibitor at the 24th Annual Audit Division Conference!  As a past company conference sponsor, we have continuously found that the Audit Division Conference is an exceptional event with a wealth of information and top notch value delivered. The Peppermill Resort is a great location. With the publication of the ISO 9001:2015 Standard on September 23, 2015, this will be the first conference to address the new standard requirements and internal auditing effectiveness.

Looking forward to seeing you there!

Conference Overview: With the publication of the ISO 9001:2015  Standard-new methods to achieve effective results, auditors are expected to influence managerial decision making with their audit findings.  This conference focuses on the auditor’s role in identifying quality system issues to improve  performance & processes,  revenue, and customer satisfaction, including management planning and the decision making process.

Conference sessions include:
  • ISO 9001:2015: How Will it Change Your Internal Audits?
  • Effective Risk Assessment Auditing
  • Closed-loop Risk Based Audit Program Model
  • Advanced Interviewing Techniques for Audits
  • Internal Audits Using Six Sigma-DMAIC Process

Tutorials: One, two and three day pre-conference tutorials will be conducted on October 26, 27 & 28, 2015.

Conference Registration Here

Visit us at our exhibitor booth! We will be offering valuable information and methods for effective ISO 9001:2015 Quality Management Systems Auditing. Don’t forget the free swag too.  This will include discounts on all our business management systems services, training courses and more!