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Nonconformity Review and Closure |
In reviewing the response of a process to a nonconformity, the auditor should confirm that documented information and objective evidence for all three parts (correction, analysis of the cause, and corrective action) are provided by the organization, and are appropriate, before accepting the response. Important elements to verify in the review process include:
Additionally, the auditor should verify that the organization has ensured that the corrective action taken does not itself create further problems relating to product or service quality, or to implementation of the QMS. Effective corrective action should prevent the recurrence of the nonconformity, by eliminating the cause.
Analysis of the causes of detected nonconformities may identify potential nonconformities on a wider scale in other areas of the organization and provide input for planning based on risk based thinking. Closing nonconformities: As nonconformities tend to be individual in their nature, a variety of methods or activities may be used to demonstrate the effectiveness of actions taken. For example, some will require direct examination on site (which may require the need for additional site visits), while others may be closed-off remotely (by review of submitted documentary evidence).Before deciding to agree to close a nonconformity, an auditor should review what the organization did in respect of containment, correction, cause analysis and corrective action results. The auditor needs to ensure that there is objective evidence (including supporting documentation) to demonstrate that the described corrective action has been fully implemented and is effective in preventing the nonconformity from re-occurring. Only once the situation is satisfactory, should the nonconformity be closed.
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SES August 2016 Events |
![]() ISO 9001:2015 What’s it all About? Walter Tighe, President/Owner of Sustaining Edge Solutions, Inc. will be presenting valuable information on the ISO 9001:2015 Standard at the American Society for Quality (ASQ) Phoenix Chapter Meeting on Thursday, August 11, 2016. The meeting will be held at the Edward Jones Training Facility 8333 S. River Parkway Tempe, Arizona starting at 6:00 p.m.
This event is free and open to the general public. For more information, and on becoming a member of the American Society for Quality, visit the chapter website. See you there!
ISO 9001:2015 Transition Training
Here’s your opportunity to understand the new ISO 9001:2015 standard requirements, application and impact on your existing quality management system. The ISO 9001:2015 standard is now released in the High Level Structure with stronger links to organizational strategies and goals. The new Standard also emphasizes risk-based thinking to planning and implementing quality management system processes.
SES is delivering an ISO 9001:2015 Transition course on Monday, August 15th, 2016 at the Hyatt Place 3535 W. Chandler Boulevard Chandler, AZ. Students receive a comprehensive workbook, and a certificate of training completion. Lunch is provided and seats are limited. Click on Link for course description, registration and payment method. Seats are limited. Any questions, please contact us.
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Viewing Quality as a Strategic Asset |
![]() While more organizations in 2016 view quality as a strategic asset and competitive differentiator when compared with 2013, the majority of organizations don’t know or don’t measure the financial impact of quality, according to a new report by ASQ – the leading global authority on quality in all fields, organizations and industries.
According to the Global State of Quality 2 Research: Discoveries 2016, report 36 percent of survey respondents said their organization views quality as a strategic asset and competitive differentiator, up from 22 percent in the inaugural Global State of Quality Research of 2013.
The increase in organizations viewing quality as a competitive differentiator and strategic asset is a positive shift from organizations that simply view quality as a compliance, or check-the-box activity. In 2016, 14 percent of survey participants said their organizations view quality as simply a compliance activity, compared with 22 percent in 2013. ASQ and its research partner, APQC, analyzed responses from nearly 1,700 participants worldwide, identifying world-class organizations that possessed the strongest end-to-end quality practices. The research also offers 10 steps organizations can take to advance toward world-class quality.
According to the research:
As more organizations transition their quality function from a compliance activity to a strategic asset and competitive differentiator (ISO 9001:2015?), more companies rely on quality departments to drive profitability through innovation, new product development and a focus on customer experience.
But while organizations use quality to drive innovation, new product development, customer experience and more, few measure the financial impact of quality. According to the report, 60 percent of all respondents say they don’t know or don’t measure the financial impact of quality.
60%! The report suggests the lack of measuring the financial impact of quality could be a result of a common method. It also suggests an organization’s culture may discourage tracking remediation costs because it might call unwanted attention to recalls, product defects and more. |
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![]() In the News
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Arizona Tops New Ranking for Aerospace Manufacturing
Arizona is home to more than 1,200 aerospace and defense companies, according to the Arizona Commerce Authority, and the industry’s growth in the state has put it in the top ranking for aerospace manufacturing. PricewaterhouseCoopers released a ranking of the top places for aerospace manufacturing, and Arizona came in at No. 1, beating out Florida, Utah and Georgia, among others. According to the study, Arizona ranked high thanks to property and unemployment taxes, as well as operating costs and employment.
Arizona’s aerospace and defense total exports rose by almost 22 percent from 2011 to 2014, reaching a $3.47 billion total, primarily due to a near $400 million increase in aircraft, engines and parts exports, according to a 2015 study by the International Trade Administration. Honeywell, Boeing and Raytheon are some of Arizona’s biggest hitters in the aerospace industry. PwC’s study highlights Bombardier Aerospace and its almost 14 percent increased workforce at the Tucson International Airport.
ISO 50001 Energy Management System Update
Following the ISO Technical Committee, ISO/TC 242, now TC 301’s June meeting in Stockholm to discuss the revision of ISO 50001, currently available information indicates that ISO 50001:2019 is likely to be published in January 2019. ISO 50001, Energy Management Systems – Requirements with guidance for use, was established to help organizations develop and establish systems to improve their energy performance including energy efficiency improvements, and energy consumption reductions and cost – in turn leading to reductions in greenhouse gas emissions.
ISO 50001 has already proven to be a popular standard, with more than 7,000 organizations globally certified to the standard by the end of 2014.
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Training Courses
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![]() All courses can be delivered at your company or at our training centers. We do provide training beyond our home state of Arizona. Click on the course title for description, schedule, registration and payment. Group discounts are available. We also provide custom designed training to fit your specific needs. All training is fully documented for your training records and certificates of training are awarded.
Don’t see a course or schedule that fits your needs? Contact us.
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Global State of Quality Report 2016
Investment in Quality for the last 3 years
$ World Class Organizations: 100%
$ Non-World Class: 10% Deceased
28% Stayed the Same
54% Increased
Customers are the key drivers of our quality program:
Somewhat Agree 26%
Highly Agree: 60%
Best Regards, Walter Tighe and SES Team
Sustaining Edge Solutions, Inc.
Toll Free 888-572-9642
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