Four Organizations Awarded 2011 Baldrige National Quality Award

U.S. Commerce Secretary John Bryson announced four organizations—three health care operations and one nonprofit business—as the recipients of the 2011 Malcolm Baldrige National Quality Award, the nation’s highest honor for performance excellence through innovation, improvement, and visionary leadership. This marks the first year that three health care organizations have been selected at one time.

The 2011 Baldrige Award recipients—listed with their category—are:

• Concordia Publishing House, St. Louis, Missouri (nonprofit)

• Henry Ford Health System, Detroit, Michigan (health care)

• Schneck Medical Center, Seymour, Indiana (health care)

• Southcentral Foundation, Anchorage, Alaska (health care)

The 2011 Baldrige Award recipients were selected from a field of 69 applicants. All of the applicants were evaluated rigorously by an independent board of examiners in seven areas defined by the Baldrige Criteria for Performance Excellence: leadership; strategic planning; customer focus; measurement, analysis, and knowledge management; workforce focus; operations focus; and results. The evaluation process for each of the recipients included about 1,000 hours of review and an on-site visit by a team of examiners to clarify questions and verify information in the applications.

Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses. The award promotes excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies. The award is not given for specific products or services. Since 1988, 90 organizations have received Baldrige Awards.

For more information, go to www.nist.gov/baldrige.

 

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