ISO 9001:2015 Published and Released

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October 29-30, 2015 Peppermill Resort and Casino Reno, Nevada.
Register Now. We are a Gold Sponsor and Exhibitor of this conference. See you There! 
November 10, 2015 ISO 9001:2015  Speaker: Walter Tighe 



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Our newsletters provide information on business management systems and process improvement methods. These systems include ISO 9001 QMS, AS9100 Aviation, Space and Defense, ISO/TS 16949 Automotive, ISO 27001 Information Security, ISO 13485 Medical Devices, ISO 14001 Environmental Management Standard, and others. Subjects include performance improvement methods such as Six Sigma, Lean Enterprise, and other topics of interest to our readers.

If you have any questions regarding content, or have a subject of interest for a future newsletter, please let us know!

ISO 9001:2015 Published and Released


ISO 9001 has proven to benefit numerous organizations worldwide with users reporting increased growth, productivity, retention and significantly higher customer satisfaction.

On September 23, 2015 the first major revision of the standard since Year 2000 is now available for purchase.

Why the change? Global business has dramatically changed. We all now have instant access to information, while having to deal with more complex supply chains and a globally competitive economy. The standard has been revised to take into account:
  • Increased organizational complexity  
  • Technical advances in business
  • Growth of global business and services
  • Multiple standards held in many organizations
  • Fifteen years since the ISO 9001 standard has changed. 


Some of the ISO 9001:2015 key changes include:
  • Top management of an organization will be involved and accountable, aligning quality with wider business strategy
  • Greater emphasis on building a management system suited to each organization’s particular needs
  • Adoption of the ‘High Level Structure’ known as Annex SL which is used by numerous other management system standards and will facilitate multi-discipline ISO implementations
  • Inclusion of ‘Risk-Based Thinking’ throughout the standard culminating in requirements for organizations to identify risks and opportunities, and subsequently take effective actions.
  • Increased alignment with the organization as a whole including the context in which it operates, its interested parties, and enhanced coordination with the leadership and strategy of the organization
  • Risk-based thinking throughout the standard makes the whole management system a preventive tool and encourages continuous improvement
  • Less prescriptive requirements for documentation
  • Alignment with other key management system standards through the use of a common structure and core text
Existing certified organizations have up to three years to fully implement from the 2008 version to the 2015 version. Keep in mind, over 1 million global organizations will be transitioning to this new standard. QMS Certification Bodies and their auditors will be undertaking transition training and will have their hands full with auditing client companies to the new standard.
History has taught us that many companies procrastinate with standards transitioning. We strongly suggest that your organization start planning now, timing is essential for a successful transition process.

As always, our team is here to support all your efforts with a successful ISO 9001:2015 transition and certification preparation process. Our ISO 9001:2015 Consulting and Training Services include:

Training – Onsite and Classroom.  View our Courses  
  • ISO 9001:2015 Transition Training ( For ISO 9001:2008 certified companies)
  • Understanding and Implementing ISO 9001:2015 (ISO 9001:2015 standard and application)
  • ISO 9001:2015 Process Based Internal Auditor


Gap Assessment
This assessment examines and reports on your management systems’ readiness for transition, or your initial journey towards the standard/certification. It focuses on your current documented management system, including plans to address the changes and implementation introduced through the ISO 9001:2015 standard requirements. A formal report and review will be conducted with the management team.


Onsite and Offsite Consulting
Lead and assist your team with the transition and all your implementation needs. This can include: gap analysis process, documented system development and improvement, defining and documenting standard and business requirements, onsite management and employee training, internal auditor training, onsite pre-assessment internal audit prior to certification body review, and more.


Pre-Assessment internal audit
Conduct an onsite internal audit of your management system to ensure conformity and improvement to the applicable standard(s) and business application. Identify process effectiveness, including any process deficiencies’ found for management corrective action. Provide formal report and assist with corrective action review and closure. We can also conduct your annual internal system audits.


ISO 9001:2015 What’s it all About?

We are conducting this month a Free Lunch and Learn in Phoenix and Tucson, Arizona.  Gain an understanding of the key changes to the standard and implementation strategies. We will be providing all attendees printed information on the standard, including an individual action plan on key changes and how to focus your efforts towards a successful transition.

Register Now
Tuesday, October 20, 2015
11:30 a.m. – 1:30 p.m.
ASU Sky Song
1475 N Scottsdale Road
Scottsdale, AZ


Wednesday, October 21, 2015
11:30 a.m. – 1:30 p.m
University of Phoenix Southern
300 S Craycroft Road   Tucson, AZ


Our mission is to ensure your company makes a successful and measurable transition. Contact us with questions and for further information on how we can support your ISO 9001:2015 organizational needs.   

ISO 14001:2015 EMS Published


A newly revised version has just been published, to ensure it remains relevant to the marketplace.
ISO 14001:2015 responds to the latest trends, such as an increasing recognition by companies of the need to factor in both external and internal elements that influence their impact, including climate volatility.

ISO 14001:2015 Environmental Management System sets out the requirements for an environmental management standard, is one of the world’s most widely used standards and a key business tool for many organizations. With more than 300,000 certificates currently issued around the world, it ranks high on the agenda of many organizations worldwide who place importance on their environmental impact.


Other key improvements in the new version include:
  • A greater commitment from leadership
  • An increased alignment with strategic direction
  • Greater protection for the environment, with a focus on proactive initiatives
  • More effective communication, driven through a communications strategy
  • Life-cycle thinking, considering each stage of a product or service, from development to end-of-life
Transition Highlights
  • Three years to transition (deadline of 15 September 2018)
  • Existing certifications can be upgraded at any point in the three years
  • New certifications can be to either standard
  • ISO 14001:2004 certificates will be valid until dates of the transition deadline.
Seeking a successful and measurable transition process? Contact us with questions and for further information on how we can support your ISO 14001:2015 Environmental Management System needs. 


Methods of Continual Improvement

Continual improvement is a type of change that is focused on increasing the effectiveness and/or efficiency of an organization to fulfill its policies and objectives. It is not limited to quality initiatives. Improvement in business strategy, business results, and customer, employee, and supplier business relationships can be subject to continual improvement. Putting it simply, it means getting better all the time.

What continual improvement is not. Improvement is not about using a set of tools and techniques. Improvement is not going through the motions of organizing improvement teams and training people. Improvement is a result, so it can only be claimed after there has been a beneficial change in an organization’s performance.


Gradual, incremental or breakthrough? Continuous improvement is gradual never-ending change, whereas continual improvement is incremental change. Types of improvements are often referred to today as Kaizen, Lean and Six Sigma improvement is common place.

Breakthroughs are improvements, but in one giant leap – a major step change. Breakthroughs tend to arise out of strategic and planned change and include performance and review systems.
When should continual improvement be started? All managerial activity is directed either at control or at improvement. Managers are either devoting their efforts at maintaining performance, preventing change, or creating change, breakthrough, or improvement. If businesses stand still, they will lose their competitive edge, so improvements must be made to keep pace and stay in business.

Every system, program, or project should provide for an improvement cycle. Therefore, when an objective has been achieved, work should commence on identifying what is meeting the requirements of the process, and what better ways of doing it.


There is no improvement without measurement. An organization must establish current performance before embarking on any improvement. If it does not, it will have no baseline from which to determine efforts.


In our next issue will be introducing our “Breakthrough Improvement Model System.” This model establishes a holistic organizational improvement approach connecting all business functions towards driving high performance results.


Stay Tuned!



In the News

ASQ 24th Annual Audit Division Conference     October 29-30, 2015       

Sustaining Edge Solutions is a Gold Sponsor & Exhibitor at the 24th Annual Audit Division Conference!

As a past company conference sponsor, we have continuously found that the Audit Division Conference is an exceptional event with a wealth of information and top notch value delivered. The Peppermill Resort and Casino in Reno, Nevada is a great location. Looking forward to seeing you there!

Conference Overview: With the publication of the ISO 9001:2015  Standard-new methods to achieve effective results, auditors are expected to influence managerial decision making with their audit findings.  This conference focuses on the auditor’s role in identifying quality system issues to improve  performance & processes,  revenue, and customer satisfaction, including management planning and the decision making process.

Conference sessions include
  • ISO 9001:2015: How Will it Change Your Internal Audits?
  • Effective Risk Assessment Auditing
  • Closed-loop Risk Based Audit Program Model
  • Advanced Interviewing Techniques for Audits
  • Internal Audits Using Six Sigma-DMAIC Process

Click Here for Full Program

Conference Registration Here

Visit us at our exhibitor booth. We will be offering valuable information and methods for effective ISO 9001:2015 quality management systems auditing. Don’t forget the free swag too.  We will be offering discounts on all our business management systems services, training courses and more!


Surge in Hiring Lifts Outlook for U.S. Workers, but Overall Job Satisfaction Remains Below 50%

Buoyed by a rapidly tightening labor market, job satisfaction among American workers rose slightly for the fourth consecutive year in 2014, and now stands at the highest level since 2008, according to a report released today by The Conference Board. Nevertheless, satisfaction remains stubbornly low in historical terms, with the majority still not satisfied at work.

Based on a Fall 2014 survey of 5,000 U.S. households conducted for The Conference Board by The Nielsen Company, Job Satisfaction: 2015 Edition found 48.3 percent of Americans satisfied with their jobs, up from 47.7 percent in 2013 and 42.6 percent in 2010 (an all-time low). As unemployment plummeted over recent years-from 9.1 percent in April 2011 to 5.1 percent in August 2015-job satisfaction has risen in kind, reflecting heightened competition for talent and the perception of expanded opportunities for turnover and advancement.


In fact, absent workers’ sense of growing job availability, overall satisfaction would have actually fallen slightly since 2012. This negative underlying trend mirrors the long-term picture: While job satisfaction topped 60 percent in the late 1980s and stood at 58.6 percent in 1995, a majority of Americans hasn’t been satisfied at work since 2005.

Find more information about the survey on The Conference Board  Website.

Training Courses

View all our online Courses

Don’t see a course or schedule that fits your needs?  Contact us.

The ISO 9001:2015 QMS Standard and the ISO 14001 EMS Standard are now published.  Early leadership involvement will be critical for achieving an effective transition.

The degree to which the leadership team and the quality group execute these requirements will directly affect the extended requirements of risk, quality objectives, and planning to achieve them. To be successful, the quality group must ensure understanding of the requirements through effective training on the new standard and hands-on involvement with the leadership team.

Best regards,

Walter Tighe and SES Team
Sustaining Edge Solutions, Inc.
Toll Free 888-572-9642



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