Newly Released Standards

 Sustaining Edge Solutions, Inc. Newsletter

Performance Improvement Solutions for Your Business                              October 2012


This Month
* Newly Released Standards
* ISO & AS Future Revision Alignment
* Improving Customer Satisfaction
* In the News
* Training Courses


ASQ Audit Division Conference October 11-12, 2012.  Augusta, Georgia.
February 6-9, 2013 Denver, Colorado.  We are a sponsor of this conference!  


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Our newsletters provide information on business management systems.  These systems include ISO 9001 QMS, AS9100 Aviation, Space and Defense, ISO/TS 16949 Automotive, ISO 27001 Information Security, ISO 13485 Medical Devices, ISO 14001 Environmental, and others.  Subjects include performance improvement methods such as Six Sigma, Lean Enterprise, and other topics of interest to our readers.


If you have any questions regarding the content or have a subject of interest for a future newsletter,please let us know. 


Newly Released Standards      

Many of us operate our businesses under operational and quality management system standards. We always feel it’s important to keep our readers abreast on current new standards and revision of established standards.  Depending on your specific business applications, the following have been published recently.


(1) AS 9103, Revision C, Aerospace Series – Quality Management Systems – Variation Management of Key Characteristics (KCs). This standard is primarily intended to apply to new parts and products, but can also be applied to parts currently in production. The standard shall be applicable to all production processes, that influence the variation of KCs, as well as maintenance processes in which KCs are identified. Producers and their subcontractors shall be responsible for flow down of the requirements of the applicable revision of this standard to subcontractors, who produce design characteristics, and for ensuring that KCs conform to customer requirements. 


(2) AS 9131, Revision A, Aerospace Series – Quality Management Systems – Nonconformance Data Definition and Documentation. This standard defines the common nonconformance data definition and documentation that shall be exchanged between an internal/external supplier or sub-tier supplier, and the customer when informing about a nonconformity requiring formal decision. The requirements are applicable, partly or totally, when reporting a product nonconformity to the owner or operator, as user of the end item (e.g., engine, aircraft, spacecraft, helicopter), if specified by contract. The process of exchanging, coordinating, and approving nonconformance data varies with the multiple relationships and agreements among all parties concerned. 


(3) ISO 10018, 1st Ed., Quality management — Guidelines on people involvement and competence. Provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. ISO 10018 is applicable to any organization, regardless of size, type, or activity. Written to support ISO 9001, this International Standard provides guidelines for human factors which influence people involvement and competence, thus creating value and the achievement of the organization’s objectives.   It is targeted to leaders, managers, supervisors, quality practitioners, quality management representatives and human resources managers.


(4) ISO 21500:2012 provides guidance for project management and can be used by any type of organization, including public, private or community organizations, and for any type of project, irrespective of complexity, size or duration. ISO 21500:2012 provides high-level description of concepts and processes that are considered to form good practice in project management. Projects are placed in the context of programs and project portfolios, however, ISO 21500:2012 does not provide detailed guidance on the management of programs and project portfolios. Topics pertaining to general management are addressed only within the context of project management.


(5) ISO/TR 13587:2012 is concerned with three basic statistical approaches for the evaluation and interpretation of measurement uncertainty. The frequentist approach including bootstrap uncertainty intervals, the Bayesian approach, and fiducial inference are cited.  For each approach, the basic method is described and the fundamental underlying assumptions and the probabilistic interpretation of the resulting uncertainty are discussed. Each of the approaches is illustrated using two examples including an example from the ISO/IEC Guide 98-3.


(6) ISO/IEC-TS-17022, 1st Ed., Conformity assessment Requirements and recommendations for content of a third-party audit report on management systems. ISO/IEC TS 17022:2012 contains requirements and recommendations to be addressed in a third-party management system certification audit report based on the relevant requirements in ISO/IEC 17021. 


For more information on standards and to purchase these standards visit  the Document Center Website. Interested in more information on a standard and its application, Contact Us


ISO 9001 & AS9100 Future Revision Alignment  


In our prior August issue we discussed the future of the ISO 9001 standard revision coming in 2015. Work has also begun on an AS9100 standard revision aligned with the ISO 9001 revision.    


The AAQG/AAQSC/G-14 Meeting took place in September in Denver, Colorado. Revision activities have started and a working group has been established to develop a NWIP (new work item proposal). ISO plans on publishing the newest revision to 9001 in late 2015 or early 2016. Preliminary information indicates that the revised standard will have a new 10 clause structure.

Re-write of AS9100

The AAQSC/ AAQG standards writing team will keep pace with the ISO 9001 re-write team. With the goal of releasing a revised AS9100 standard reflecting the latest ISO 9001 revisions close to or at the same time that ISO 9001 is released. Additional standards based on 9001 like AS9110 and AS9120 will require revision.  

The AS9100 design spec has been developed and will be presented to the IAQG in Nagoya, Japan October 8-12, 2012 meeting. The design spec contains the following elements:  

1. Schedule to coincide with the release of 9001 (2015/2016)

2. Purpose of the revision

3. Design Process

4. Decision making process

5. Structure of the standard

6. Draft preparation and control

7. Ballot and publishing process

8. References

9. Change evaluation tools

10. Guidance and training

Lessons learned from the Original AS9100 writing team 

Make changes to existing requirements only if improvements are necessary, based on user experience.

  • Be conservative in the adoption of any new requirements.
  • Assure that the resultant standard will allow a common interpretation by organizations, customers and authorities.
  • Coordinate with OPMT to determine the need for auditor transition training. With the goal of having training ready with the publication of the new revised standards.
  • Develop guidance material prior to publication

The writing team plans to send out a survey monkey to all stake holders in the near future, which would include all companies, auditors, CB’s listed in OASIS. The intent of the survey will be to gain inputs from stakeholders regarding the current AS9100 and possible revisions. The survey format will be presented to the IAQG for approval at the October IAQG meeting to be held in Nagoya, Japan.


Survey Example Question


Are the AS9100 Rev C requirements for risk management, configuration management and work transfers clear? Comments?



Improving Customer Satisfaction          

The new ISO 10004:2012 standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. It is intended for use by organizations regardless of type, size, or product provided. The focus of ISO 10004:2012 is on customers external to your organization.

ISO 10004:2012, which replaces ISO/TS 10004:2010, is part of the ISO 10000 series of standards on customer satisfaction:

  • ISO 10001:2007 provides guidance on codes of conduct
  • ISO 10002:2004 (Corrigenda 1: 2009) covers complaints handling
  • ISO 10003:2007 provides guidance on dispute resolution.  

The information obtained from monitoring and measuring customer satisfaction can help your organization identify opportunities for improvement regarding strategies, products, processes, and characteristics that are valued by customers. Such improvements can strengthen customer confidence and result in commercial and other benefits. 

ISO 10004:2012, “Quality management – Customer satisfaction – Guidelines for monitoring and measuring” can be ordered at the ANSI Standards Store.  


In the News    

IMTS 2012 Registration Reaches 100,200 Marking the Highest Show Increase Ever.


Results for the 29th edition of IMTS – The International Manufacturing Technology Show 2012 prove the continuing leadership of manufacturing in the overall economy as Show Management reports the strongest results in more than a decade. Hosting exhibitors and visitors from 119 countries, IMTS 2012, which ran Sept. 10-15 at Chicago’s McCormick Place, covered 1.248 million net square feet of exhibit space with 1,909 exhibiting companies. Total registration for the six-day event was 100,200, which is a 21.6% increase over 2010, marking the largest show-to-show increase ever for IMTS. 


For more information and best practices visit the Association of Manufacturing Technology Website.

Automotive Industry Action Group (AIAG) Survey -New Automotive Metrics Needed. 

The methods for measuring quality in the automotive industry are viewed as outdated and in need of replacement, according to the results of a new study detailed today by AIAG, a not-for-profit, member-supported organization that works with a wide range of global manufacturing companies and service providers to help them operate at peak performance.


The respondents believe the current measurement system favors tracking lagging quality issues, which can skew quality data and incorrectly guide decisions. They suggest replacing current quality tracking metrics with ones that identify leading indicators of quality, such as design and process. In the future, the most successful organizations will use the right quality measurement tools, effectively mitigate risk and have a culture that drives out fear. 


For more information read the analysis at the AIAG Website



Training Courses

To see the course description, schedule, and on-line registration click on the course title below. We deliver onsite training for these courses and customized training to fit your specific needs.  We offer group discounts.  


View all our Courses

View Our Web Based E-Training Courses   

ISO 9001 Quality Management

Understanding and Implementing ISO9001:2008

ISO 9001:2008 Process Based Internal Auditor 

Documenting Your Management System

AS9100 Aviation, Space and Defense

Understanding and Implementing AS9100C (9110 &9120) Aviation, Space and Defense

AS9100C:2009 Process Based Internal Auditor

Documenting Your Management System 

ISO/TS 16949 Automotive

Understanding and Implementing ISO/TS16949:2009 Automotive

ISO/TS16949:2009 Process Based Internal Auditor
Documenting Your Management System 

ISO 14001 Environmental

Understanding and Implementing ISO14001:2004 Environmental
ISO14001:2004 Process Based Internal Auditor

Lean Enterprise and CI 

5S Five Pillars of a Lean Workplace Organization
Continuous Process Improvement
Lean Six Sigma
8 Disciplines (8D) of Problem Solving

ISO 13485 Medical Devices

Understanding and Implementing ISO 13485:2003 Medical Devices
ISO 13485 Process Based Internal Auditor 

ISO 27001 Information Security

Understanding and Implementing ISO 27001:2005 Information Security
ISO 27001 Process Based Internal Auditor 

All courses can be delivered at your company. Don’t see a course, location, or date that fits your needs?

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