At this time of year it is natural to reflect on your annual performance and set personal and business goals for the upcoming year. The question is what kind of results do you want to create for yourself and your business? READ MORE

Many companies have established their quality system after purchasing a software program with a “canned” quality manual, procedures, and forms....Many efforts aren’t well coordinated; departments write documents separately, while ignoring the big picture and not taking a system approach to development. READ MORE

Companies registered to international standards such as ISO 9001, know the benefits of what a well written procedure and work instruction can do; reduce process variation, provide employee clarity and understanding of “who” does “what” and, if applicable “when” and “where.” These are what a procedure should explain. The following recommendations will allow for an efficient and employee useful procedure. READ MORE

The discipline of 5S is a fundamental building block of a Lean Enterprise. Good 5S improves quality, cost, safety, the customer experience, and enables World Class Performance. It is easily applied to any business and any process, by anyone. Also: WIN $50 in April `05 Issue! READ MORE

A well conceived Nonconformity Report including formalized Root Cause analysis, Corrective and Preventive Action processes, and Process Based Internal Auditor Training, will provide the organization a system that will deliver documented tangible results and improved operational performance. READ MORE

We hear so much about the importance of “adding value” to our processes and during quality management system audits. In principle, each of us contributes in some manner or form adding value, but this is not always the case. Occasionally, it is unclear whether an event adds value. Read about three useful tests about adding value to your quality management systems READ MORE

A new survey reveals that past failures and bad habits often get in the way of executing successful strategies. The April Leadership Pulse sampled more than 4,000 executives, focusing on how they execute strategies. In the report, 308 worldwide professionals indicated that the top items mostly likely to get in the way of executing strategies were... READ MORE

TRIZ--a Russian acronym for "Theory of Inventive Problem Solving"--is a different kind of creativity system. It's based on the analysis of creative solutions to past problems. TRIZ applies to both continuous improvement and development of new products and services because continuous improvement requires solving current problems, and development requires finding a way to solve customers 'problems'...READ MORE

You're probably familiar with the ISO 9001:2000 requirements for an internal audit program. But, have you thought about improving your internal audits by considering the extra requirements and guidance from the different industry sector schemes? Well, read on, because after a brief review of the ISO 9001:2000 audit requirements, you'll hear about additional requirements....FIND OUT MORE

New ISO 9000:2005 Edition
Avoiding Common Decision Making Mistakes
In Search of the Perfect Process
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Read in this month's newsletter about how a company used Six Sigma to acheive a 77% increase in on time deliveries! Also: Linking executive compensation to quality management systems success can lead to a higher ROI... and see how a company uses ISO to improve it's matchmaking business. CLICK HERE

Archives of past monthly newsletters, a great resource of quality and management systems information.

2010 Newsletter Archive
2009 Newsletter Archive
2008 Newsletter Archive
2007 Newsletter Archive
2006 Newsletter Archive
2005 Newsletter Archive
2004 Newsletter Archive