Published New Edition of ISO 9004 – Path to Sustained Success

The just-published new edition of ISO 9004:2009 provides organizations with a model for sustained success in today’s complex, demanding, and ever-changing environment.

ISO 9004:2009- “Managing for the sustained success of an organization-A quality management approach,” is the third edition of the standard first published in 1987.It is intended to support the achievement of sustained success by any organization, regardless of size, type, or activity, using a quality management approach.

Compared to ISO 9001:2008, which ensures quality management of products and services while enhancing customer satisfaction, ISO 9004:2009 provides a broader perspective of quality management, particularly for performance improvement. It will prove useful to organizations whose top management wishes to move beyond ISO 9001 in pursuit of ongoing improvement, measured through the satisfaction of customers and other stakeholders.

Although ISO 9004:2009 complements ISO 9001:2008 and vice versa), it can also be used independently. It is not intended for third-party certification,regulatory, or contractual use, nor as a guide to the implementation of ISO 9001:2008

To help users get the best out of the standard, an annex gives a clause-by-clause correspondence between ISO 9001:2008 and ISO 9004:2009.

ISO 9004:2009 allows organizations to enhance the quality of product and service delivery to their customers by promoting self-assessment as an important tool to enable organizations to: Benchmark their level of maturity, covering leadership, strategy, management system, resources, and processes. This includes identify their strengths and weaknesses, identify opportunities for either improvements or innovation, or both.

The self-assessment tool may become a key element during the strategic planning processes in any organization.”The objectives of customer satisfaction and product quality are extended in ISO 9004:2009 to include the satisfaction of interested parties and the performance of the organization. The combination of ISO 9001 and ISO 9004 will allow you to get the most of your quality system,” says Jose Dominguez, a leader of the ISO 9001 task group.

Purchase ISO 9004:2009 at the ANSI E-Store for $149.00
or at the ASQ Store for $76.00, member price.

Share your thoughts on this new edition with the Quality Guru and our readers!

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