Service Management Frameworks

Saving money, pleasing customers and getting the most out of technologies are just some of the benefits of an IT Service Management System (SMS). A new handbook provides guidance on how to get the best out of an SMS in your organization.

ISO/IEC 20000, IT Service Management – A practical guide enables the implementation of practices that are beneficial and add value to an organization in a clear and proficient manner. It is descriptive and inclusive, as it takes into account the specific needs of an organization and allows them to adapt it how they see fit.

Implementing an SMS in a structured way brings many benefits to an organization such as greater efficiencies and improved customer relations.  This new handbook shows how ISO/IEC 20000 is relevant in today’s digital environment and how it fits nicely with popular SMS methodologies such as Lean, Agile and DevOps.

You can purchase ISO/IEC 20000, IT Service Management at the ANSI Webstore.

One Response to “Service Management Frameworks”

  1. Very much informative blog! I found this blog very useful. Thanks for sharing.

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