ISO 9001:2008 Organizational Self-Assessment Questionnaire

The purpose of this assessment is to provide you with a tool to evaluate where your current organizational strengths and weaknesses are, against the clauses of the ISO 9001:2008 International Standard.

Table A identifies the maturity and performance levels (1-5) used in this self-assessment. Please answer each question by entering the maturity level number to identify your corresponding performance level against the criteria. The Standard subclause numbers are given in parentheses. When received, we will evaluate your questionnaire, at no obligation to you, and provide you with improvement actions and benefits of what an ISO 9001:2008 Management System can do for your organizational overall performance.

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Table A

Maturity Level	Performance Level	Criteria
1	No formal approach	No systematic approach evident, poor results or unpredictable results.
2	Reactive approach	Problem or corrective-based (band-aid) approach; minimum data on improvement results available.
3	Stable formal system approach	Systematic process-based approach. Early stages of systematic improvements; data available on conformance to objectives and existence of improvement trends.
4	Continual improvement emphasized	Effective improvement process in use. Good results and sustained improvement trends.
5	Best-in-class Performance	Strongly integrated improvement process; benchmarked results demonstrate best-in-class.

Question 1: Management systems and processes (4.1)
How does management apply the process approach to achieve the effective and efficient control of processes, resulting in performance improvement?

1 2 3 4 5

Question 2: Documentation (4.2)
How are documents and records used to support effective and efficient operation of the processes of the organization?

1 2 3 4 5

Question 3: Management Responsibility (5.1)
How does top management demonstrate leadership, commitment and involvement?

1 2 3 4 5

Question 4: Needs and expectations of interested parties (5.2)
How does the organization identify customers’ needs and expectations on a continual basis?

1 2 3 4 5

Question 5: Planning (5.4)How are quality objectives and requirements for meeting product deployed to management levels to ensure individual contribution?

1 2 3 4 5

Question 6: Management Review (5.6)How does top management review activity to evaluate information to improve the effectiveness and efficiency of organizational processes?

1 2 3 4 5

Table B

Maturity Level	Performance Level	Criteria
1	No formal approach	No systematic approach evident, poor results or unpredictable results.
2	Reactive approach	Problem or corrective-based (band-aid) approach; minimum data on improvement results available.
3	Stable formal system approach	Systematic process-based approach. Early stages of systematic improvements; data available on conformance to objectives and existence of improvement trends.
4	Continual improvement emphasized	Effective improvement process in use. Good results and sustained improvement trends.
5	Best-in-class Performance	Strongly integrated improvement process; benchmarked results demonstrate best-in-class.

Question 7: Human Resources (6.2)
How does management ensure that the competence of employees in the organization is adequate for current and future needs?

1 2 3 4 5

Question 8: Information (6.5)How does management ensure that appropriate information is easily available for fact-based decision-making?

1 2 3 4 5

Question 9: Resources (6.8)How does management ensure awareness to employees about the link between product quality and costs?

1 2 3 4 5

Question 10: Customer related processes (7.2)How has management defined customer-related processes to ensure consideration of customer needs?

1 2 3 4 5

Question 11: Purchasing (7.4)How does the organization ensure conformity of purchased products from specification through to acceptance?

1 2 3 4 5

Question 12: Production and Service Provision (7.5)How are activities such as verification and validation considered in production and service provision?

1 2 3 4 5

How are realization processes managed from inputs to outputs?

1 2 3 4 5

Question 13: Measurement, Analysis and Improvement (8.1)How does management promote the importance of measurement, analysis, and improvement activities to ensure that the organization’s performance results in satisfaction?

1 2 3 4 5

Table C

Maturity Level	Performance Level	Criteria
1	No formal approach	No systematic approach evident, poor results or unpredictable results.
2	Reactive approach	Problem or corrective-based (band-aid) approach; minimum data on improvement results available.
3	Stable formal system approach	Systematic process-based approach. Early stages of systematic improvements; data available on conformance to objectives and existence of improvement trends.
4	Continual improvement emphasized	Effective improvement process in use. Good results and sustained improvement trends.
5	Best-in-class Performance	Strongly integrated improvement process; benchmarked results demonstrate best-in-class.

Question 14: Measurement and Monitoring (8.2)How does management ensure collection of customer-related data for analysis, in order to obtain information for improvements?

1 2 3 4 5

Question 15: Control of nonconformity (8.3)How does the organization control process and product nonconformity?

1 2 3 4 5

Question 16: Analysis of Data (8.4)How does the organization analyze data to assess its performance and identify areas for improvement?

1 2 3 4 5

Question 17: Improvement (8.5)How does management use corrective action for evaluating and eliminating recorded problems affecting its performance?

1 2 3 4 5

How does management ensure the use of systematic improvement methods and tools to improve the organization’s performance?

1 2 3 4 5

How does management use preventive action for improving the cost of poor quality?

1 2 3 4 5

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