88% of organizations offer incentives to meet critical quality targets

Organizations with a centralized quality department are more likely to provide training to necessary staff, and manufacturing companies provide more quality training than services organizations, according to ASQ’s Global State of Quality Research.

The ASQ Global State of Quality Research: Discoveries 2013 report shows that 76 percent of staff directly involved in quality receive training when an organization has a centralized quality department. In organizations where senior executive leadership oversee quality, 56 percent of staff involved in quality receive training.

In manufacturing, 51 percent of staff directly involved in quality receive training, whereas 48 percent in services industries provide training to quality personnel.

Training Expands Externally

According to the Discoveries 2013 report, 98 percent of manufacturing organizations, and 94 percent of services organizations provides some training to staff working directly in quality in areas like Six Sigma, lean, auditing, ISO and quality management.

Organizations use financial awards, nonfinancial awards, informal manager recognition, honorary awards, variable compensation or a combination of incentives to recognize employees.

Fifty-five percent of the respondents use informal manager recognition to acknowledge employees who meet quality-related goals, and 30 percent of respondents use financial incentives to acknowledge quality personnel. Twenty-four percent of companies use nonfinancial awards, according to the research.

Not surprising, 45 percent of organizations with annual revenues of more than $10 billion — the largest of the revenue groups surveyed — offer financial incentives to employees. In contrast, 22 percent of organizations of less than $100 million in annual revenues use financial incentives, according to the results.

Does your organization use variable compensation or a combination of incentives to recognize employees?   


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